Privacy Policy
Effective Date: January 1, 2025
Important Notice Regarding SMS Data
NOVA Roofing and Restoration does not share customer SMS opt-in data — including phone numbers and consent records — with any third parties or affiliates for marketing or promotional purposes. All text messaging originator opt-in data is kept strictly confidential.
NOVA Roofing and Restoration ("we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information. By using our website or services, you agree to the practices described here.
1. Information We Collect
Personal Information
- Name, email address, phone number, and physical address
- Payment or financing information when requesting a quote or making a purchase
- Opt-in records and timestamps for SMS and email communications
Technical & Usage Information
- IP address, browser type, and device information
- Pages visited, time on site, and referring URLs
- Cookies and similar tracking technologies
Service & Communication Records
- Inquiries, inspection requests, and job details
- Appointment history and scheduling preferences
- Customer feedback and reviews
2. How We Use Your Information
We use the information we collect to:
- Schedule and deliver roofing services
- Respond to inquiries and provide customer support
- Send appointment confirmations, reminders, and follow-ups
- Process transactions and financing applications
- Improve our website and service offerings
- Comply with legal obligations and protect our business interests
We will not use your information for purposes materially different from those listed above without obtaining your consent.
3. SMS Messaging & Compliance
Consent & Opt-In
You will only receive SMS messages from us if you have explicitly opted in through our website or scheduling forms. We maintain timestamped records of all opt-in actions and comply with the Telephone Consumer Protection Act (TCPA) and CTIA guidelines.
Message Content & Frequency
Messages are limited to appointment-related communications, service updates, and customer support responses. Frequency varies based on your interactions with us. We do not send unsolicited promotional messages.
Opt-Out
Reply STOP at any time to unsubscribe. You will receive one final confirmation and no further messages will be sent unless you re-enroll. All opt-out requests are processed immediately.
Help & Support
Reply HELP or contact us at info@restorationroofingva.com or (571) 306-2939.
SMS Data Protection
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Sharing with subcontractors for direct service support (e.g., scheduling software) is permitted, but SMS originator opt-in data and consent records are explicitly excluded from all such sharing. Standard message and data rates may apply; carriers are not liable for delayed or undelivered messages.
4. Information Sharing & Disclosure
We do not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:
- Service providers: Vendors who support our operations (e.g., payment processing, scheduling platforms, SMS delivery). All providers are contractually required to maintain confidentiality and may not use your data for their own purposes.
- Legal compliance: When required by law, court order, or to protect our legal rights.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your data remains subject to this policy.
All of the above categories exclude SMS originator opt-in data and consent records; this information will not be shared with any third parties, excluding SMS aggregators and providers necessary to deliver the messages you have consented to receive.
5. Data Security
We implement commercially reasonable security measures to protect your information, including encryption of data in transit and at rest, access controls, and regular security reviews. No method of internet transmission is 100% secure. In the event of a data breach affecting your information, we will notify you as required by applicable law.
6. Cookies & Tracking
We use cookies and similar technologies to analyze site traffic, remember preferences, and improve your experience. You can control cookies through your browser settings; disabling them may limit certain site functionality.
7. Your Rights
You have the right to:
- Access, correct, or request deletion of your personal information
- Opt out of marketing emails via the unsubscribe link in any message
- Opt out of SMS messages by replying STOP
- Request information about how your data is processed
- Withdraw consent for future communications at any time
To exercise any of these rights, contact us using the information in Section 9 below.
8. Third-Party Links
Our website may contain links to third-party sites such as financing partners or review platforms. We are not responsible for their privacy practices. This policy applies only to information collected directly by NOVA Roofing and Restoration.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be available on our website with the effective date. For material changes, we will notify you by email or via a notice on our site.
10. Contact Us
Questions or concerns about this Privacy Policy? Reach us at:
By using our website and services, you consent to this Privacy Policy.